How are the Shipping Charges calculated?
Quite simply by weight, this is the most cost-effective for you as the Customer. You will be given the total Shipping Cost (if any), at the Checkout stage before making any payment. Please keep in mind that Printed items can be heavy.

General Basis for Shipping
For items weighing up to 4Kg - standard Royal Mail First Class Service*.
For items weighing over 4Kg - Courier Service, 1 - 2 Working Day Delivery.

* Subject to items and quantities ordered we may choose to give a complimentary upgrade to a Courier Service.

For large orders a bulk delivery charge can be negotiated depending on the product required, please contact us for a quotation.

The Shipping Band Rates:

• Up to 0.25Kg - £1.75 + VAT
• Up to 0.5Kg - £2.00 + VAT
• Up to 1.0Kg - £3.05 + VAT
• Up to 2.0Kg - £6.50 + VAT
• Up to 4.0Kg - £9.50 + VAT
• Up to 20Kg - £13.50 + VAT
• Up to 25Kg - £15.00 + VAT
• Up to 30Kg - £16.50 + VAT
• Up to 35Kg - £22.50 + VAT
• Up to 40Kg - £24.00 + VAT
• Up to 45Kg - £26.00 + VAT
• Up to 50Kg - £32.00 + VAT
• Up to 70Kg - £44.00 + VAT

Delivery Times
We aim to process all orders on the day of receipt, if received before 2 pm Monday-Friday. We then aim to deliver within 48 hours for stock items i.e. Consumables or within 7 working days for Printed items. On the rare occasion that a product is unexpectedly out of stock or sold out, we will contact you as soon as possible to let you know the estimated time for delivery.

Separate Delivery Address Option
Most packages can either be too large for a standard size letterbox or may even require a signature if delivered by Courier. It causes unnecessary delays if packages cannot be delivered for either reason. We recommend that you give a separate delivery address where someone will be available to receive the goods. If our Courier has to keep trying to redeliver your package with no success additional surcharges may be payable. If you have any particular delivery requirements please add them in the comments area when you proceed to Checkout and we will endeavour to carry them out.

Complaint Handling
If you have a complaint please contact us in writing, quoting your Order Number and any other relevant details. We aim to respond to and resolve all complaints within 48hrs of receipt. We will never take longer than 5 working days to acknowledge any complaint.

Returns Policy
We hope that you are pleased with your purchase from BST-online.co.uk. However, we understand that there are occasions when you need to return goods to us. Please always quote your Order Number as this is unique to your order. Please contact us before sending items back.

Goods Faulty on Arrival
If your goods are faulty on arrival, you have 28 days to inform us of the fault (please note that for business customers, this is 14 days). When the goods are returned to us and the fault has been verified, we’ll issue a full refund to you via your original payment method.

Goods Damaged in Transit
If your goods were damaged in transit, we request that you report it to us within 2 days. If goods are visibly damaged on receipt, it is best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we’ll issue a refund to you via your original payment method or replace the items, whichever us preferred.

If you have changed your mind
If you have simply changed your mind about your order and you wish to return your goods, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 7 days from receipt. The goods must not be opened nor used and must be ‘as new’ when returned to us still in their original packaging and also wrapped in paper to protect from Courier/Royal Mail labels etc. in order to maintain a resaleable condition. Once you’ve informed us of your decision to return goods under DSD, you have 28 days to do so at your own expense. Once goods are received at BST-online.co.uk, we’ll issue a refund for the cost of the goods (but not for the Carriage) to your original payment method.